Privacy Policy

Privacy Policy

Effective Date: 25th June 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use the Frontline Training website, part of Frontline Security 24/7 Ltd.

1. Who We Are

Frontline Training is the training division of:
Frontline Security 24/7 Ltd
Registered Office: Unit 2a The Antler Complex, Bruntcliffe Way, Morley Leeds LS27 0JG
Email: enquiries@fltrain.co.uk
Phone: 0113 532 1960
ICO Registration Number:  ZA094826

2. What Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Telephone number

  • Organisation name (if applicable)

  • Preferred course and training date(s)

  • IP address and browser information

  • Any other information you provide voluntarily through forms

We do not collect sensitive data unless explicitly provided by you for a specific purpose (e.g., access needs for training).

3. How We Collect Your Information

  • When you complete the contact or booking form

  • When you email or phone us directly

  • Through cookies and analytics tools when you browse our website (see section 8)

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Process and manage course bookings

  • Contact you with important updates about your training

  • Improve our services and website performance

  • Maintain compliance with legal obligations (e.g., record keeping)

5. Lawful Basis for Processing

Under UK GDPR, our lawful bases include:

  • Contract – to deliver services you request

  • Consent – when you submit optional contact information

  • Legitimate interests – to follow up on enquiries or prevent misuse of our services

6. Who We Share Your Information With

We will not sell or rent your data to third parties.

We may share your data with:

  • Our internal team and authorised trainers

  • IT service providers (e.g., email or hosting platforms)

  • Accrediting bodies (if certification is required)

All third parties are contractually obligated to handle your data securely.

7. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your data.
This includes:

  • Encrypted web hosting (SSL)

  • Secure email and form submission

  • Limited access to staff on a need-to-know basis

8. Cookies and Analytics

Our website uses cookies to:

  • Improve user experience

  • Collect anonymised usage statistics (e.g., via Google Analytics)

You can control cookie preferences via our cookie banner or browser settings.

For full details, see our [Cookie Policy].

9. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your data

  • Request correction or deletion

  • Object to processing or request restriction

  • Withdraw consent at any time (if applicable)

To exercise your rights, email: enquiries@fltrain.co.uk

10. How Long We Keep Your Data

We only keep your data for as long as necessary for the purpose it was collected.
Typically:

  • Enquiry/contact data: 12 months

  • Booking/course records: up to 6 years (for legal/training audit purposes)

11. Contact & Complaints

If you have any questions about this policy, please contact us at:
enquiries@fltrain.co.uk

If you’re unhappy with how we handle your data, you can contact the ICO (Information Commissioner’s Office):
www.ico.org.uk

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