Terms & Conditions

Last updated: July 2025

Welcome to FL Train. By using this website or booking one of our training courses, you agree to the following terms and conditions.

1. Course Booking

  • Course bookings are confirmed only upon receipt of payment or an approved invoice.

  • Places are limited and allocated on a first-come, first-served basis.

2. Cancellations & Refunds

  • You may cancel your booking up to 7 days before the course for a full refund.

  • Cancellations made less than 7 days before the course are non-refundable.

  • If Frontline Training must cancel or reschedule a course, attendees will be offered a full refund or a transfer to an alternative date.

3. Attendee Requirements

  • Attendees must be 18+ and in reasonable physical health, particularly for physical intervention courses.

  • Comfortable, closed footwear is required for all practical sessions.

4. Certificates

  • Certificates of completion will be issued only to attendees who complete the full course and pass any required assessments.

5. Use of Materials

  • All course materials are the intellectual property of Frontline Training and may not be reproduced or shared without written permission.

6. Liability

  • While every effort is made to ensure a safe learning environment, attendees are responsible for following instructor guidance at all times.

  • Frontline Training is not liable for any injuries resulting from failure to follow course instructions.

7. Website Use

  • You agree not to misuse the website or attempt to gain unauthorised access to any part of it.

  • Information on this site is provided in good faith and is subject to change without notice.

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